Privacy & Policy
NEXQAF operates the website https://www.nexqaf.com. This Privacy Policy explains how we collect, use, and protect your personal data when you use our Service.
Data Controller: NEXQAF
Registered Office: B1 1TB, West Midlands, Birmingham, United Kingdom
Email: contact@nexqaf.com
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. Terms used here have the same meanings as in our Terms and Conditions, unless otherwise defined.
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Information We Collect
Personal Data You Provide:
- Contact information (name, email address, phone number)
- Account information (username, password, profile details)
- Communication data (messages, support inquiries, feedback)
- Marketing preferences
- Information We Collect Automatically
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, time spent, referring websites)
- Location data (general location based on IP address)
- Cookies and Tracking
- We use cookies and similar technologies to improve your experience and analyze website usage. You can control cookie preferences through your browser settings or our cookie banner.
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How We Use Your Data
We process your personal data for the following purposes:
Service Provision: To provide and maintain our Service (legal basis: contract performance)
Customer Support: To respond to your inquiries and provide assistance (legal basis: contract performance)
Service Improvement: To analyze usage and improve our Service (legal basis: legitimate interests)
Marketing: To send promotional communications with your consent (legal basis: consent)
Legal Compliance: To comply with legal obligations (legal basis: legal obligation)
Security: To protect against fraud and security threats (legal basis: legitimate interests)
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How We Share Your Data
Service Providers
We share data with trusted third-party service providers who help us operate our Service:
Web analytics (Google Analytics)
Cloud hosting providers
Email service providers
Customer support platforms
Legal Requirements
We may disclose your data when required by law, court order, or to protect our rights and safety.
Google Analytics
We use Google Analytics to understand website usage. You can opt-out using Google’s opt-out tool: https://tools.google.com/dlpage/gaoptout
We do not sell or rent your personal data to third parties.
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International Data Transfers
Your data may be processed outside the UK. When this occurs, we ensure appropriate safeguards are in place through adequacy decisions or standard contractual clauses to protect your privacy rights.
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Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption and access controls. However, no internet transmission is completely secure.
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Data Retention
We retain your personal data only as long as necessary:
Account data: While active and up to 2 years after closure
Communication records: Up to 6 years for legal compliance
Marketing data: Until consent withdrawn or 3 years of inactivity
Technical data: Up to 2 years
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Your Rights
Under UK data protection law, you have the right to:
Access your personal data and information about our processing
Rectification of inaccurate or incomplete data
Erasure of your data in certain circumstances
Restrict processing in certain situations
Data portability to transfer your data to another service
Object to processing based on legitimate interests or for marketing
Withdraw consent where processing is based on consent
To exercise these rights, contact us at: privacy@nexqaf.com
We will respond within one month of your request.
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Complaints
You have the right to complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data. Contact the ICO at: https://ico.org.uk/ or phone 0303 123 1113.
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Children’s Privacy
Our Service is not intended for children under 13. Users between 13-18 must have parental consent. We do not knowingly collect data from children under 13. If we become aware of such a collection, we will delete the data promptly.
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Third-Party Links
Our Service may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.
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Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email.
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Contact Us
For questions about this Privacy Policy or our data practices:
General Inquiries: contact@nexqaf.com
Privacy Inquiries: info@nexqaf.com
Address: B1 1TB, West Midlands, Birmingham, United Kingdom